30-day money-back guarantee
If QuickSit isn't right for you, you can return it within 30 days of delivery for a full refund of the product price.
How to return
- Contact us through our contact page with your order number before sending anything back. We'll reply with the return address and instructions.
- Pack the QuickSit in its carry bag with all straps and parts.
- Send it back with tracking and share the tracking number with us.
Conditions
- Returns must be requested within 30 days of delivery.
- The item must be complete, clean and undamaged beyond normal try-on use.
- Return shipping is paid by the customer, unless the item arrived faulty, damaged or wrong.
Faulty, damaged or wrong items
If your QuickSit arrives faulty, damaged or not as described, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you. This doesn't limit any rights you have under consumer law, including the Australian Consumer Law.
Refunds
Once we receive and check your return, we refund the original payment method within 5 business days. Your bank may take a few extra days to show it.
Cancellations
You can cancel for a full refund any time before your order ships.